Notification state is now synchronized between the inbox and other channels. Short messages where all the text can be viewed at a glance are not clickable and don't change color on hover. Hovering over a message makes the background of that message change color if it is clickable.A colored dot appears at the top showing how many unread messages there are in the inbox. gray for unread), and the colors are customizable. Unread messages are identified by a colorful logo (vs.Hovering over a message now shows a check mark or cross to mark a message as read or unread, instead of a vertical three-dot menu taking up screen real estate.Now everything is displayed more clearly in a single feed. There are no more separate tabs for read and unread messages - this separation into tabs previously led to confusion.Visually, the inbox now looks more modern so that it fits better into customer apps. On the design side, we took customer feedback on board and simplified how the inbox looks and feels. On top of that, Inbox includes a number of improvements, in terms of both design and functionality. The new Inbox has all the benefits of the original Inbox: it’s fast to implement via pre-built Courier JavaScript components, it offers an intuitive user experience, the design is customizable to your needs, and it natively integrates with the rest of the Courier platform. The notifications that customers send via Inbox may include application activity such as discussions, new events, comments, alerts, and reminders, as well as news about feature updates.īased on customer feedback, we’re excited to announce improvements to the Inbox functionality. We first implemented Inbox two years ago together with the web-based pop-up notification functionality, and customers loved it exactly because it takes so little time to start using it. While many companies are considering building notifications into their web app, not everyone has the time or resources to build a full-fledged notification center. Showing notifications within your web application increases user engagement - and provides a more seamless experience, as you can link users directly to relevant parts of the web app within these notifications. This makes your communication with your users more timely and convenient: instead of interrupting them with an email on their phone when they are busy doing something else, you can use an in-app notification to provide information that is relevant to what your users are trying to do right now. Using in-app notifications allows you to get users’ attention when they are in the application. It also lets them view their message history of all past notifications that you’ve sent to them. Inbox acts as a convenient in-app notification feed with a clean interface where users can view notifications in real time directly inside your web app. James Pipe, VP of Product, DroneDeploy What is Inbox?Ĭourier Inbox is an in-app notification center for web applications (and mobile inbox coming soon). Notifications are not our core competency, so it made complete sense to integrate rather than build out and support our own implementation. We used the great looking pre-built component to save even more time. With Courier, we added a beautiful inbox and in-app push notifications in a matter of weeks. If you’re using the previous version of Inbox, we’ll cover the upgrade steps later in this post. Today, we are announcing a major update to Courier Inbox, a solution for developers to add an in-app notification center to their web application in a matter of minutes. However, building an inbox experience like this, from scratch, was a significant engineering effort. Sometimes, there’s no better way to reach a user than by sending a message to a notification center right inside of your app. Email and SMS are becoming increasingly busy channels.
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